Repair Policy

We will repair any item purchased through the online store. Products purchased through our retailers must be returned to the retailer to process the repair. We do not support products that have been purchased from a non-authorized Cassandra Erin retailer.

We offer repairs due to user wear, production fault, lost earring mates, or any other alteration to a piece of Cassandra Erin jewelry. We stand behind the quality of our merchandise and are happy to provide repairs due to breakage or damage free of charge for one year from the date of purchase on our online store. After one year, repairs may incur a charge. Elective repairs, such as ring resizing or chain lengthening, or errors by the customer typically involve a charge. They are repaired at the owner's expense plus the shipping charge.

Please send repairs to:
Cassandra Erin Jewelry
833 South Main Street
Saint Charles MO 63301
RA # _____